Here are some questions and answers to help you prepare for your holiday.
In the current Covid-19 context, you may be questioning the wisdom of going on a holiday. The season will go ahead, the resorts are committed to your safety, comfort and well-being. However, you may be wondering how the resorts will deal with sanitary protocol, management of disinfecting accommodation, animation, etc... You will find the answers to some of your questions below.
Yes, of course! We have been living with this epidemic for many months now and have learnt to adapt our behaviour accordingly by washing our hands, using hydroalcoholic gel and social distancing. To make the most of your holiday, all you have to do is continue these, now normal and everyday hygiene practices. Also, don’t forget that in the mountains, it’s easy to limit your risk of infection by being outside in the great outdoors, far from the crowds.
Your hosts have put in place very strict sanitary protocols which have been proven to work during the summer months. Respecting national security recommendations is in everyone's interest; yours, ours and your landlord's, so you can take possession of your rental in complete confidence. For total peace of mind, think about using disinfecting wipes to wipe down points of contact such as door handles and light switches. Don’t hesitate to use the same good practices on holiday as at home.
All chair lifts are considered as a mode of public transport, like buses, trains and the underground, as such it is obligatory to wear a mask on all lifts. The upside to this is that the majority of lifts are in the open air so the mask will keep you warm! You can also use it on the resort shuttle and other buses.
The 2020 summer season has proved that it is possible to hold certain events by adapting them slightly. Events will take place but will be adapted for your security and wellbeing. Certain events may however, have to be cancelled and replaced by others but rest assured that the tourist office team are already working on exciting alternatives. Thanks to their determination and imagination, you won’t be disappointed!
Again, unless government restrictions are put in place changing currents rules, you can drink your mulled wine at the bar, whilst respecting hygiene barriers. Wash your hands, Wash your hands, Wash your hands…the current mantra! To be followed without moderation! Exactly the same for The Savoyard Evenings in the restaurants, you can go and eat a delicious fondue with friends as long as you don’t put the fondue fork directly from the pot to your mouth then back into the pot, which we shouldn’t do even under normal circumstances!
Will covid-19 change our fondue nights forever????
The simple answer : Exactly the same thing as you would do at home. See a doctor and follow their advice. Medical centres and pharmacies can be found in nearly all resorts. Health care professionals in the mountains are adapting just as well as the health care personnel in the city. Hospitals are also located close to the resorts, often in the valley. Whether it’s for a usual ailment or Covid-19 symptoms, see a doctor as soon as possible and follow their advice.
Of course! Gone are the days of mask and gel shortages, in the mountains as well as in the towns. Whether in pharmacies or mini-supermarkets, you will easily find these 2 essential and trendy products!
Under the current health measures imposed by the Regional Health Agency, certain services usually offered by chalets and hosts may be subject to restrictions or temporary closures, for example: restaurants and catering, swimming pools, gyms, spa areas (saunas, hammams, whirlpool baths, treatment rooms etc). These measures may change depending on the health situation and on decisions taken by the authorities. Reimbursement only for the days not stayed, if the decision is taken during the reserved dates (cleaning costs could be charged).
Total reimbursement of the entire stay* in case of :
- confinement or a cluster (a high number of cases) of Covid-19 in your hometown or holiday destination.
- movement restrictions, limited to 100 km from home, for example.
- border closures of the client's country of origin or France on the holiday dates reserved.
- quarantine imposed in the town or country of origin
- closure of the resort or residence, chalet or hotel on the holiday dates reserved.
These governmental or prefectural measures must be in force the day before your arrival date. Proof from the public authorities will be requested. Depending on your country of origin, it is up to you to find out about the health measures in force before you arrive and during your trip.
PLEASE NOTE : If you cancel because you have been unfortunate enough to contract Covid-19, the usual general terms and conditions of sale will apply = no refund of your booking EXCEPT if you have taken out the cancellation insurance proposed at the time of your reservation on our site Montagne-vacances.com, see step “Details & options”
*If the ski resort is open but the ski lifts are closed, the refund request on accommodation part will be refused.
*Refund of the non-consumed services if the French Government measures apply during the stay.
*The cancellation insurance premium (if taken out) remain due and booking fees too.