+33 (0)4 79 22 15 68FAQ MONTAGNE VACANCES
Frequently Asked Questions
Here is a list of questions and answers to help plan your holiday. We believe a well planned and organised holiday is a successful holiday. We have combined a list of Frequently Asked Questions.
Comments or suggestions? Do you need personal help and advice during your booking? Our help team is here from Monday to Saturday to answer any questions. Please call 0033 4 79 22 15 68 or email.
Covid-19 and your holidays
Should I go on a holiday? What about the cleanliness of my rental property, how can we be sure that it has been properly disinfected? What will happen on the chair lifts? Will I have to wear a mask? Will there be any entertainment organised by the resort? What will happen in the evening? What should I do if I fall ill whilst on holiday? Will I find masks and hydroalcoholic gel in the resort? Will I be able to make the most of all the services usually offered? What will happen if I have to cancel my holiday due to Covid-19 restrictions? What is a "Pass Sanitaire" (Health Passport)? Which establishments are affected by the Health Pass in France?1. Before booking
How do I find my mountain holiday accommodation? How do I contact the booking team? Is a hard copy of your catalogue available? What are Montagne Vacances office hours? I would like some advice on how to book online? How can I obtain a quote? How long do the special offers last? What is the deadline for booking? Is the booking availability shown in real time? The accommodation is showing but when I click on ‘reservation and price’ the message ‘No availability’ is displayed?2. During booking
2.1 Booking
Is it possible to hold a booking? What is the administration charge? Is the administration charge the same whether the booking is made by phone or via the website? How do I indicate a preferences? How do I know the preferences stipulated during my booking have been accepted (floor, view, exposure...)? When I book, do I need to include any infant or baby? How do I validate my booking? How do I know my booking is confirmed? How do I track my booking?2.2 Payment
What are the methods of payment? Does the price vary according to the number of people booked in one accommodation? How do I enter a promotional code? Is the site secure? Which methods of payment can I use to pay for my holiday? What are the benefits of card payments? Can I pay with more than one bank card? When will the payment be debited from my account? What happens if my payment is returned? Can I pay partly with holiday vouchers and the remainder by cheque? Do you accept VACAF vouchers? Do you accept CAF vouchers?3. After booking
Will I receive confirmation documents after my booking is completed? How do I get access to "My account"? How do I get the address of my accommodation? Is there anything I will need to pay for upon arrival? Can I arrive later than planned? Can I arrive earlier than planned? Is it possible to leave before the due date? I need to change my booking. What can I do? Which documents are required on arrival? How do I cancel my holiday without insurance?4. Insurance
What are the benefits of cancellation insurance? What do you mean by "accommodation cancellation" insurance? I have already booked and I would like to take an insurance? How do I cancel my holiday through the insurance? How do I know whether my cancellation is guaranteed?5. After-sales department
