+33 (0)4 79 22 15 68FAQ MONTAGNE VACANCES
Часто задаваемые вопросы
Here is a list of questions and answers to help plan your holiday. We believe a well planned and organised holiday is a successful holiday. We have combined a list of Frequently Asked Questions.
Предложения или замечания? Вы желаете получить персональную помощь или совет в момент вашего бронирования. Наша клиентская служба к вашим услугам с понедельника по субботу. Вы можете связаться с нами по телефону 04 79 22 15 68 или по электронному адресу.
Covid-19 and your holidays
Should I go on a holiday? What about the cleanliness of my rental property, how can we be sure that it has been properly disinfected? What will happen on the chair lifts? Will I have to wear a mask? Will there be any entertainment organised by the resort? What will happen in the evening? What should I do if I fall ill whilst on holiday? Will I find masks and hydroalcoholic gel in the resort? Will I be able to make the most of all the services usually offered? What will happen if I have to cancel my holiday due to Covid-19 restrictions? What is a "Pass Sanitaire" (Health Passport)? Which establishments are affected by the Health Pass in France?1. Перед бронированием
How do I find my mountain holiday accommodation? How do I contact the booking team? Is a hard copy of your catalogue available? What are Montagne Vacances office hours? I would like some advice on how to book online? How can I obtain a quote? How long do the special offers last? What is the deadline for booking? Is the booking availability shown in real time? The accommodation is showing but when I click on ‘reservation and price’ the message ‘No availability’ is displayed?2. МОМЕНТ БРОНИРОВАНИЯ
2.1 Бронирование
Is it possible to hold a booking? What is the administration charge? Is the administration charge the same whether the booking is made by phone or via the website? How do I indicate a preferences? How do I know the preferences stipulated during my booking have been accepted (floor, view, exposure...)? When I book, do I need to include any infant or baby? How do I validate my booking? How do I know my booking is confirmed? How do I track my booking?2.2 Оплата
What are the methods of payment? Does the price vary according to the number of people booked in one accommodation? How do I enter a promotional code? Is the site secure? Which methods of payment can I use to pay for my holiday? What are the benefits of card payments? Can I pay with more than one bank card? When will the payment be debited from my account? What happens if my payment is returned? Can I pay partly with holiday vouchers and the remainder by cheque? Do you accept VACAF vouchers? Do you accept CAF vouchers?3. После оплаты и подтверждения бронирования
Will I receive confirmation documents after my booking is completed? How do I get access to "My account"? How do I get the address of my accommodation? Is there anything I will need to pay for upon arrival? Can I arrive later than planned? Can I arrive earlier than planned? Is it possible to leave before the due date? I need to change my booking. What can I do? Which documents are required on arrival? How do I cancel my holiday without insurance?4. Страховка
What are the benefits of cancellation insurance? What do you mean by "accommodation cancellation" insurance? I have already booked and I would like to take an insurance? How do I cancel my holiday through the insurance? How do I know whether my cancellation is guaranteed?5. Гарантийное обслуживание
